{"id":311,"date":"2026-10-26T00:59:52","date_gmt":"2026-10-26T00:59:52","guid":{"rendered":"https:\/\/activeplastering.co.uk\/?page_id=311"},"modified":"2026-10-26T01:00:17","modified_gmt":"2026-10-26T01:00:17","slug":"complaints","status":"publish","type":"page","link":"https:\/\/activeplastering.co.uk\/index.php\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Active Plastering, our aim is to provide excellent customer service. We understand that, on rare occasions, things may not go as expected. When this happens, we are committed to resolving any issues quickly and fairly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please Give Us the Opportunity to Put Things Right<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We strive to provide the best possible service, but if you feel we haven\u2019t met your expectations, we want to know. Your feedback helps us correct any problems and improve our services for all customers. Whatever your concern, we\u2019ll work with you to resolve it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Step 1 \u2013 Tell Us About Your Concerns<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a concern or suggestion, please contact us as soon as possible using one of the following methods:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: 07506 222 101<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: info@activeplastering.co.uk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Post: Active Plastering, Prospect House, 31 Old Nazeing Rd, Nazeing, Broxbourne EN10 6RU<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond and address your concern within five working days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the Unlikely Event We Cannot Resolve Your Complaint<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your complaint cannot be resolved using our internal procedure, as a Which? Trusted Trader, we use Dispute Resolution Ombudsman Services Ltd for independent dispute resolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before contacting them, please get in touch with Which? Trusted Traders at 0117 981 2929 to refer your complaint.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"489\" src=\"https:\/\/activeplastering.co.uk\/wp-content\/uploads\/2026\/10\/image.png\" alt=\"\" class=\"wp-image-312\" srcset=\"https:\/\/activeplastering.co.uk\/wp-content\/uploads\/2026\/10\/image.png 605w, https:\/\/activeplastering.co.uk\/wp-content\/uploads\/2026\/10\/image-300x242.png 300w\" sizes=\"auto, (max-width: 605px) 100vw, 605px\" \/><\/figure>\n\n\n\n<div class=\"forminator-guttenberg\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-12 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-12\" data-uid=\"6adef0ced9083\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-12\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-12 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"12\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6adef0ced9083\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-12__field--name-1_6adef0ced9083\" id=\"forminator-field-12__field--name-1_6adef0ced9083-label\" class=\"forminator-label\">Prefix<\/label><select name=\"name-1-prefix\" id=\"forminator-field-12__field--name-1_6adef0ced9083\" class=\"forminator-select2\" data-multi=\"1\" autocomplete=\"honorific-prefix\" 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We understand that, on rare occasions, things may not go as expected. When this happens, we are committed to &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-311","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=311"}],"version-history":[{"count":2,"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/311\/revisions"}],"predecessor-version":[{"id":314,"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/311\/revisions\/314"}],"wp:attachment":[{"href":"https:\/\/activeplastering.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}